Masy Blog

10/17/2016
Occasionally when reading a DataTrace wireless datalogger, interference from a number of sources can temporarily interrupt communication between the logger and the interface. Though a rare incident, there are some things a user can easily do to reestablish communication that will not affect data collection or storage.

If the logger that you’re reading through DataTrace (DT) Pro Software is not immediately communicating with the interface, try these tips, 1 by 1 in this order until communication is restored:
  1. Rotate the logger in the interface and retest.
  2. Close DT Pro Software, unplug the USB cable, reattach the USB cable, and retest.
  3. Try a different USB port on the computer.
  4. Reboot the computer.
  5. Open battery chamber and replace battery. Don’t forget to replace the O-ring.

If none of these work for you, please contact Masy BioServices to have the logger checked, and if necessary, repaired or replaced. 

Contact Masy Now!

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